Terms & Conditions
The following General Terms and Conditions of Sale govern the offer and sale of products on our website (www.bigfish.ro). The products purchased on www.bigfish.ro are sold directly by SC Big Fish Articole de pescuit & nada SRL ("Big Fish”, "Vendor"), with registered office in Romania at Sos Iancului, no 132, bl 121A, Bucuresti, Romania, trade register number J40/5313/2005 and VAT number RO17382878
If you need any assistance, please contact us on email firstname.lastname@example.org
1. Our Business Policy
Big Fish offers products on www.bigfish.ro and its e-commerce business services are available to both end-users and wholesalers, i.e. the "Consumers".
These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.bigfish.ro between the users of bigfish.ro and Big Fish.
2. How to Execute a Contract with Big Fish
In order to place an order for the purchase of one or more products on www.bigfish.ro, you must fill in the online order form and go through purchase steps following the relevant instructions.
Before purchasing the products, you will be asked on the order form to carefully read the Terms and Conditions of Sale
The order form contains a link to these General Terms and Conditions of Sale and also contains information on the main characteristics of each product ordered and the relevant unit price, the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and shipping costs
If applicable to the purchase, you will be informed that, in the event of withdrawal, you will be required to bear the cost of returning the products. You will in any event be reminded that there is a legal warrantee in conformity with the products, and you will be provided with the details for contacting our after-sales service department.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
After your order form has been submitted, Big Fish will process your order.
Big Fish may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Big Fish has not carried out your purchase order specifying the reasons thereof.
If the products displayed on bigfish.ro are no longer available at the time of your last access or once Big Fish has received your order form, Big Fish shall inform you of the unavailability of the ordered products within thirty (30) days of the day after Big Fish has received your order.
If the order form has been sent and the price has been paid for items that are no longer available, Big Fish will refund the amount paid for those items, without undue delay, and the contract between the parties will be deemed to have been terminated
By submitting an order form to Big Fish, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Big Fish. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on bigfish.ro
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on bigfish.ro, also through links, including the General Terms and Conditions of Use and Return Policy.
3. Guarantees and Product Price Indication
On www.bigfish.ro we offer for sale top-quality products. These products are purchased by Big Fish directly from manufacturers or official distributors
Any items that have developed a fault and are within warranty service (12 month for most of items excepting that where is specified otherwise) can be returned for either repair or replacement. Big Fish reserve the right to return any faulty goods to the manufacturer or to evaluate on its own experts before replacing or refunding where necessary. If the manufacturer or evaluation department deems the fault to not be that of the product, Big Fish reserve the right not to issue an replace or refund. You should allow around 14 working days before any return comes back to you.
Big Fish does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
The main characteristics of products are shown on bigfish.ro on most of the products page. The products offered for sale on bigfish.ro may not exactly correspond to the reality in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change. Check the final price of sale before sending the relevant order form.
Orders made from a Country site different from the one you are shipping to, or to addresses to which Big Fish cannot ship, will be automatically cancelled.
Most of products come with an identification tag or label. Do not remove the tag or label from the purchased products should you wish to return the purchased product.
In accordance with consumer protection legislation, you will be liable for any decrease in the value of products purchased on bigfish.ro resulting from any use of the same products other than that which is necessary to verify their nature, characteristics and functionality. Therefore, should you decide to exercise your right to return purchased products, Big Fish has the right to not accept returned products or to not fully refund the amounts paid for purchased products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. Under no circumstance will you be charged costs that are higher than those actually incurred by the Vendor, in relation to your previously selected payment method.
In case of payment by Credit Card or Debit Card, all details (for example, Card Number or Expiration Date) will be sent by encrypted protocol to EuroPayment Services our remote electronic payment service
Such details will not be used by Big Fish except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police.
The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5. Value Vouchers / Gift Cards
Value vouchers are personalised codes, also referred to as GIFT CARD, which allow you to take advantage of a discount on your purchase on bigfish.ro
The GIFT CARD box is displayed on the first page of the Checkout: after you have inserted your items in the Shopping Cart, enter your code in Gift Card box and press Upload then press Continue to Checkout / Delivery info.
Value vouchers/gift cards can be used only on a single item from your order, therefore any other item inserted in the Shopping Cart will not receive a discount.
Restrictions to the use of value vouchers:
* The value voucher can be used only once, with the exception of returns
* The value voucher cannot under any circumstances be exchanged for money
* You may not use more than one value voucher per order
* The value voucher can be applied only to items with a higher value than the voucher itself
* The value voucher cannot be applied to any Sample Sale or Charity Sale items.
In the event that you wish to exercise the right to return in accordance with consumer protection legislation, and you wish to return the item to which you applied the value voucher, you must follow the standard return procedure, as described in the Returns and Refunds section. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be reimbursed according to the time frame of our standard refund procedure.
6.Shipping and Delivery of the Products
For specific product shipping and delivery procedures, please visit the Delivery & Payment section. Please read these section carefully.
7. Customer Care
To request any additional information, please contact us by visiting our Contact section
8. Right to return in accordance with consumer protection
In accordance with consumer protection legislation, you may return products purchased from bigfish.ro, without any penalty and without specifying the reason, within fourteen (14) days of receiving the products purchased on bigfish.ro
In order to withdraw from the contract and make a return, in accordance with consumer protection legislation, within fourteen (14) calendar days (beginning on the day you received the products), please send the goods using a door-to-door delivery service (FedEx, DHL, UPS, DPD etc) to our address: Str. Aurel Vlaicu nr.126, Sector 2, 020099, Bucuresti, Romania
We do not work with Standard Mail (EMS or national post services) services and goods sent by Standard Mail will not be accepted on delivery.
We learned from experience that many of the parcells sent by this service are lost or damaged on their route so please do not use this shipping method.
Big Fish will not be responsible for any loss or damage to the products during transit, according to the terms and procedures stated in our Return Policy.
Please fill the 'Return and refund form' when you despatch the goods back to us. This is necessarily for an easier and faster track of the returned parcell
All the returned shipping charges must be paid by the customer
You are not permitted to exchange or to replace purchased products with other products.
The return right shall be deemed correctly exercised once the following conditions have been fully met:
* the products must not have been used, worn or washed
* the identification tag or label must still be attached to the products with the disposable seal
* the products must be returned, complete and unused, in their original packaging; if you want to return a kit, it must include all of its components
* the returned products must be sent to the shipping agent within fourteen (14) days of when you informed Big Fish of your decision to withdraw from the contract
* the products must not be damaged.
Whenever the conditions indicated in previous paragraph are not respected, you will not be entitled to a full refund of the amounts already paid to Big Fish. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one necessary to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by Big Fish. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to Big Fish, informing Big Fish thereof according to the procedures of which you will be advised. Otherwise, Big Fish may retain the products and an amount corresponding to the percent deducted from the refund.
If the return right is exercised in conformity with the applicable law and the provisions set forth in this section, Big Fish shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure.
The refund procedure will be initiated by Big Fish within fourteen (14) days of when Big Fish was informed of your decision to return. The procedure will begin after checking to ensure that the customer's return is in accordance with the Return Policy and that the returned products have been accepted as indicated
In the event that your return does not comply with the terms and conditions set out in General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to Big Fish; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Big Fish. If you do not wish to receive the products in the conditions in which they were sent back to Big Fish, Big Fish shall be entitled to keep the products and withhold the sums already received.
9. Refund Times and Procedures
After the products have been returned, Big Fish shall check the conformity of the products with the conditions indicated in section above. When Big Fish is able to confirm that such conditions have been met, Big Fish shall send you an e-mail confirming the acceptance of the returned products and will arrange to reimburse you.
Whatever payment type you used, the refund procedure shall be started by Big Fish, in accordance with consumer protection legislation, within fourteen (14) days of when Big Fish was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Big Fish to the individual who made the payment.
We remind you that the value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of bigfish.ro
11. Governing Law
These General Terms and Conditions of Sale are governed by Romanian law and in particular by Romanian legislative no 365/2002 on certain aspects related to e-commerce.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr
12. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on bigfish.ro