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Delivery & Payment

1. Payment methods

 

We are offering to our customers the following methods of payment:

 

PayPal

 

If you choose to pay using free online payment service PayPal your money transfer will be totally secured. Also this method does not require to share your financial details (credit or debit card, bank account, PayPal balance) with us.

In order to use this payment method you must have a PayPal account. 

 

Invoices paid by PayPal service are delivered faster. Please check for futher informations about PayPal here:  www.paypal.com

 

NOTE: This is the safest payment method for both parts and we strongly recommend it.

 

Payment in advance / Bank Transer

 

Paying your goods via bank transfer means that you accept to pay us the proforma invoice in advance. You must indicate on bank payment form the invoice number which we provided to you. Your order will be despatched as soon as we receive the money in our account.

NOTE: This is the cheapest payment method but please note that all the bank fees must be paid by the customer. We must receive in our account the exact invoice amount.

 

Credit Card

 

You use your credit card for paying the proforma invoice provided by us. We accept Visa / Visa Electron and MasterCard / Maestro

Extra level of security for Visa and MasterCard payments protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode

No additional charges are applied to use our online payment system.

 

Cash on Delivery 

 

You will pay the goods on delivery door-to-door in your national currency. Your order amount plus carriage cost (when it is necessary) is converted by the courier from euro in your national currency. The conversion rate used is the one indicated by Econt bank partner.

We are not taxing the customer with extra fee for choosing this option - you will pay only the carriage cost! 

NOTE: This option is not available for all the UE countries. Please check before to proceed.

 

2. Carriage costs

 

Carriage cost will be calculated using the shipping fees indicated below. This cost will be indicated and charged on the proforma innvoice. In case of free of charge delivery than the proforma will contain only the ordered goods.

 

NOTE: Due to our carriage partners conditions we are not able to deliver products such rods, landings nets or any other product longer than 1.60m in packed form. These products are charged per volume not weight and that is why a rod segment of 1.6m is charged as weighing 30kg. Our intention is to offer our customers fair carriage conditions and we chose to not deliver this kind of products. We thank you for your understanding.

 

DPD door-to-door delivery flat-rate shipping fees for deliveries abroad Romania are as follows:

 

Country destination Country code Up to 3kg Up to 10kg Up to 20kg Up to 31,5kg
Austria AT 10,9 23,9 29,9 33,9
Belgium BE 14,9 26,9 32,9 37,9
Bulgaria* BG 3,9 4,9 8,9 11,9
Czech Rep. CZ 14,9 26,9 32,9 37,9
Croatia HR 14,9 26,9 32,9 37,9
Denmark DK 14,9 26,9 32,9 37,9
Switzerland CH 14,9 26,9 32,9 37,9
Estonia EE 14,9 26,9 32,9 37,9
Finland FI 20,9 33,9 38,9 43,9
France FR 14,9 27,9 33,9 37,9
Germany DE 10,9 23,9 29,9 33,9
Greece GR 14,9 27,9 33,9 37,9
Hungary* HU 3,9 4,9 6,9 7,9
Ireland IE 31,9 44,9 49,9 54,9
North Ireland GB2 31,9 44,9 49,9 54,9
Italy IT 10,9 23,9 29,9 33,9
Latvia LV 14,9 26,9 32,9 37,9
Lithuania LT 14,9 26,9 32,9 37,9
Luxemburg LU 14,9 26,9 32,9 37,9
Great Britain GB 14,9 26,9 32,9 37,9
Netherlands NL 14,9 26,9 32,9 37,9
Poland PL 14,9 26,9 32,9 37,9
Portugal PT 20,9 33,9 38,9 43,9
Slovakia SK 10,9 23,9 29,9 33,9
Slovenia SI 14,9 26,9 32,9 37,9
Spain ES 14,9 26,9 32,9 37,9
Sweden SE 20,9 33,9 38,9 43,9

 

 

* For orders above 99 euro and weight less then 5 kilos we offer DPD express FREE DELIVERY to Bulgaria and Hungary

 

NOTE: Parcells with weight higher than 31.5 kg will be splitted in two or more parcells and will be charged accordingly. For instance, a order of 40 kg will be charged as two separate orders: one for weight up to 31.5 kg and the second one for a weight less then 10 kg

 

Only for the countries below we offer delivery door-to-door option with cash on delivery payment. Also PayPal payment option is available.

 

We are using ECONT company express courier services. We charge you using below carriage prices:

 

Country destination Less than 1kg Less than 2 kg Less than 5kg Less than 10kg Less than 15kg Less than 20kg More than 20kg
Bulgaria 6 eur
8 eur 9 eur 11 eur 12 eur 13 eur 0.6 eur per kilo
Hungary 32 eur 37 eur 41 eur 49 eur 57 eur 66 eur 2.9 eur per kilo
Slovenia 32 eur 37 eur 41 eur 49 eur 57 eur 66 eur 2.9 eur per kilo
Czech Rep. 32 eur 37 eur 41 eur 49 eur 57 eur 66 eur 2.9 eur per kilo

 

 

3. Estimated delivery time

 

If you choose PayPal, Credit Card, Online Bank Transfer or Cash on Delivery we dispatch your goods as soon as possible. If you choose payment in advance we send your goods as soon as we received your payment. After dispatching your parcel you will receive an email with detailed informations and a tracking number.

 

Normally dispatching needs about 5-7 days within Europe. In the most cases the order will be dispatched quicker. Our shipping partners are DPD and ECONT.

 

4. Order modification 

 

Within a few minutes of placing your order you will receive an order confirmation by e-mail. If you want to change or cancel something, tell us as quickly as possible sending an e-mail to contact@bigfish.ro

NOTE: It is imperative to indicate us your order number received on your e-mail which is affiliated with your account.

 

5. Goods return policy

 

Return of the goods is possible in 7 days starting from the receipt moment. You must send notice of your intention to return goods within this period. Your intention must be sent by e-mail to contact@bigfish.ro. After this you should send the goods back to us.

NOTE: The goods must be original packed, without use tracks and provided with all etiquettes or stickers. Also do not return goods without paying postal charges. This will cause higher costs for the return and will be set off our refund to you.

 

6. Money refund / Out of stock ordered products

 

Commonly our showed stocks are real. However it can happen to have a stock issue if you order a higher volume than our stock level or someone else ordered before you the same product. Because we are processing orders as come it is possible to confront the situation of not being able to deliver all your ordered products.

If you already paid via PayPal than we will imediatelly refund the money with no fees on your side. For other payment method you will receive a modified order with on stock goods. The order will be processed after we receive your agreed upon the new order.

 

7. Custom taxes

 

If you are not from EU please note that custom taxes and broker fees are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.