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1. Payment methods

We are offering to our customers the following methods of payment:

PayPal

If you choose to pay using free online payment service PayPal your money transfer will be totally secured. Also this method does not require to share your financial details (credit or debit card, bank account, PayPal balance) with us.

In order to use this payment method you must have a PayPal account. 

Invoices paid by PayPal service are delivered faster. Please check for futher informations about PayPal here:  www.paypal.com

NOTE: This is the safest payment method for both parts and we strongly recommend it.

Payment in advance / Bank Transer

Paying your goods via bank transfer means that you accept to pay us the proforma invoice in advance. You must indicate on bank payment form the invoice number which we provided to you. Your order will be despatched as soon as we receive the money in our account.

NOTE: This is the cheapest payment method but please note that all the bank fees must be paid by the customer. We must receive in our account the exact invoice amount.

Credit Card

You use your credit card for paying the proforma invoice provided by us. We accept Visa / Visa Electron and MasterCard / Maestro

Extra level of security for Visa and MasterCard payments protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode

No additional charges are applied to use our online payment system.

Cash on Delivery 

You will pay the goods on delivery door-to-door in your national currency. Your order amount plus carriage cost (when it is necessary) is converted by the courier from euro in your national currency. The conversion rate used is the one indicated by Econt or DPD  bank partner.

We are not taxing the customer with extra fee for choosing this option - you will pay only the carriage cost! 

NOTE: This option is available for BULGARIA, HUNGARY, GREECE and POLAND. Please check before to proceed.

2. Carriage costs

Carriage cost will be calculated using the shipping fees indicated below. This cost will be indicated and charged on the proforma innvoice. In case of free of charge delivery than the proforma will contain only the ordered goods.

NOTE: Due to our carriage partners conditions we are not able to deliver products such rods, landings nets or any other product longer than 2 meters in packed form. These products are charged per volume not weight and that is why a rod segment of 2 meters is charged as weighing 10 kg. We thank you for your understanding.

Our door-to-door delivery flat-rate shipping fees indicated in EUR for deliveries abroad Romania are as follows:

Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Austria AT 8,9 11,9 21,9 29,9 38,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Belgium BE 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Bulgaria* BG 4,9 5,9 7,9 11,9 13,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Czech Rep. CZ 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Croatia HR 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Denmark DK 9,9 19,9 29,9 39,9 45,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Estonia EE 9,9 19,9 34,9 39,9 49,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Finland FI 19,9 27,9 39,9 48,9 54,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
France FR 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Germany DE 8,9 11,9 19,9 23,9 25,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Greece GR 5,9 7,9 11,9 17,9 24,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Hungary HU 4,9 5,9 6,9 8,9 12,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Rep. of Ireland IE 15,9 24,9 57,9 99,9 123,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Italy IT 8,9 11,9 19,9 23,9 25,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Latvia LV 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Lithuania LT 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Luxemburg LU 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Netherlands NL 9,9 19,9 25,9 32,9 42,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Poland PL 7,9 9,9 17,9 29,9 35,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Portugal PT 19,9 27,9 39,9 44,9 54,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Slovakia SK 12,9 14,9 27,9 34,9 44,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Slovenia SI 14,9 17,9 32,9 39,9 45,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Spain ES 9,9 17,9 24,9 28,9 34,9
Country destination Country code Up to 1kg Up to 3kg Up to 10kg Up to 25kg Up to 31,5kg
Sweden SE 15,9 24,9 39,9 54,9 59,9
 

NOTE: Parcells with weight higher than 31.5 kg will be splitted in two or more parcells and will be charged accordingly. For instance, a order of 40 kg will be charged as two separate orders: one for weight up to 31.5 kg and the second one for a weight less then 10 kg

Only for Bulgaria, Hungary, Greece and Poland we offer delivery door-to-door option with CASH ON DELIVERY. Also PayPal payment option is available.

 

3. Estimated delivery time

If you choose PayPal, Credit Card, Online Bank Transfer or Cash on Delivery we dispatch your goods as soon as possible. If you choose payment in advance we send your goods as soon as we received your payment. After dispatching your parcel you will receive an email with detailed informations and a tracking number.

Normally dispatching needs about 3 to 7 days within Europe. In the most cases the order will be dispatched quicker. Our shipping partners are DPD, DHL, UPS and Econt. We choose best freight rate and fastest company for your location.

4. Order modification 

Within a few minutes of placing your order you will receive an order confirmation by e-mail. If you want to change or cancel something, tell us as quickly as possible sending an e-mail to contact@bigfish.ro

NOTE: It is imperative to indicate us your order number received on your e-mail which is affiliated with your account.

5. Goods return policy

Return of the goods is possible in 7 days starting from the receipt moment. You must send notice of your intention to return goods within this period. Your intention must be sent by e-mail to contact@bigfish.ro. After this you should send the goods back to us.

NOTE: The goods must be original packed, without use tracks and provided with all tags or stickers. Also do not return goods without paying postal charges. This will cause higher costs for the return and will be set off our refund to you.

6. Money refund / Out of stock ordered products

Commonly our showed stocks are real. However it can happen to have a stock issue if you order a higher volume than our stock level or someone else ordered before you the same product. Because we are processing orders as come it is possible to confront the situation of not being able to deliver all your ordered products.

If you already paid via PayPal than we will imediatelly refund the money with no fees on your side. For other payment method you will receive a modified order with on stock goods. The order will be processed after we receive your agreed upon the new order.

7. Custom taxes

If you are not from EU please note that custom taxes and broker fees are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.